Returns & Refunds Policy

You have 30 calendar days from receiving your item to start a return or exchange. We accept new or lightly used items, including bits you have tried, returned within that window, except for the exclusions below.

Before ordering, our sizing guide can help you find the right fit.

Start a return

Use our return portal to request a refund, store credit or exchange.

• Purchased $3.98 return coverage at checkout? Get your prepaid return label through the portal.
• No return coverage? Buy your return label through the portal.

Exchanges

Different size: Return the original item using a label from our return portal. The label is prepaid if you purchased return coverage; otherwise, purchase it through the portal. Once we receive it, we ship your exchange free of charge.

Different model: You pay return shipping, and we cover shipping your exchange. Any price difference is refunded or invoiced before we send it.

Changed your mind? After inspecting your return, we can issue a refund, store credit or an exchange shipped free. Original shipping costs are not refunded.

Wrong, defective or unsafe items

If the item received differs from your order confirmation, report it immediately through the portal or email photos to hello@agadors.com. Keep it unused. We will provide a prepaid return label and send the correct item promptly.

For a defective or unsafe item, send photos through the portal or by email. We cover return shipping and arrange a refund or replacement. Replacements are generally for the same product unless it is discontinued or out of stock.

What cannot be returned or refunded

• Rubber bits, because the material is porous.
• Demo and final sale items.
• Gift cards and consumable products, such as gels and bit tapes.
• Shipping and handling fees, customs charges, duties and tariffs.

US customers and tariffs

Orders for US customers ship from our warehouse in the United States. You will not be charged tariffs or import duties on these orders.

Refund timing

We inspect returns on arrival and email you the outcome. Approved refunds are issued within 5 business days to your original payment method or as store credit, your choice.

Track your refund through the return portal or email us for help.

Return labels are required

All returns must be started through our return portal and sent using the return label provided. We cannot accept self-arranged returns, including parcels sent using a label you purchase independently.

If you cannot generate a label through the portal, email hello@agadors.com before sending your item so we can help. Do not send your return to the sender address on your original parcel.

For delivery rates and order changes, see our shipping policy.

Questions? Email hello@agadors.com or call +1 289 812 4812.