Shipping Policy

Where we ship from

Canadian orders ship from Ontario. US orders ship from Pennsylvania, usually with USPS. Occasionally, replacements or exchanges may ship from Canada and take an extra 2–3 days to cross the border.

Shipping rates

• Canada: Free standard shipping on orders from CAD $100 to $700. Rates for orders below $100 appear at checkout; orders over $700 have a CAD $50 shipping charge.
• United States: Free standard shipping on orders of USD $100 or more, or USD $9.90 below $100. UPS 2nd Day Air is USD $34.90.
• Other destinations: Available shipping options and rates appear at checkout.

Processing and delivery

We aim to pack orders within 1–2 business days, excluding weekends and local public holidays. Busy periods, stock checks or split shipments can take longer.

Standard delivery usually takes 5–10 business days after dispatch. Timing varies by destination and carrier, and delays can happen.

For US UPS 2nd Day Air orders, we guarantee delivery by the third business day after you order. If we miss that deadline, email us for a refund.

All shipments are tracked. We’ll email your tracking number when your order ships; carrier updates may take 1–2 business days to appear.

International orders and duties

For Europe, we use DHL Express whenever possible, usually taking about 7–10 days. Cross-border shipments from Canada are sent with duties prepaid, and any duties collected are included at checkout.

Collected duties cannot be refunded on returns. If you’re charged extra customs or processing fees on a European delivery, email us a copy of the receipt and we’ll refund those charges.

Order changes and cancellations

You have 4 hours after placing an order to change items, update your address or cancel through your confirmation email or customer account. Each edit restarts the 4-hour window; after it closes, we cannot make further changes.

Delivery problems

If tracking says delivered but your order is missing, contact the carrier first, then email us if it remains unresolved.

Please check your address at checkout and in your confirmation email. We’re not responsible for missing deliveries caused by an incorrect or unreachable address after tracking is issued.

If an incorrect or unreachable address causes a parcel to return to our warehouse, a $30 fee applies to each repeat delivery attempt. If you choose a refund instead, we deduct a $30 processing fee.

Questions? Email hello@agadors.com or call +1 289-812-4812.