Shipping policy
Setting Expectations
We wish we had the resource base of companies like Amazon that offer free and fast shipping, are more or less in control of what the carriers do or where they leave the boxes etc. But we are not Amazon or USPS - we are just a small, but passionate tack brand on the quest to share products that we think are helpful.
We ship partially in house, which is why we occasionally screw up, but now increasingly through people who do shipping on our behalf and are pros. They get to dictate the rules such as order edit cutoff points, pricing and carrier choices so we can focus on designing better bits.
Occasionally we get messages sent on Friday 6pm whether we can deliver your bit by 10am on Monday. The answer to that question is almost always no.
If you are in a real bind we will always recommend you head to your local tack store and, yes, we will even help you out pick out the right bit before you make the trip.
Shipping Cost
We offer free shipping on standard items for our customers in US & Canada above $100.
Our US warehouse also offers UPS 2nd Day Air shipping for $34.90 which generally means that we guarantee your shipment will arrive on the 3rd business day after you've placed your order, i.e. orders placed on Friday get to your by Wednesday.
Shipping Timelines
We pack orders within 1-2 business days (we follow Canadian calendar of public holidays in Canada and US holidays in the US) and we drop them off the day after issuing the tracking number. For this reason we encourage patience with newly issued tracking numbers as it typically takes a day or two until status is updated after drop off.
We ship out of Ontario for Canada and Pennsylvania in the US so generally orders on the East Coast tend to arrive quickly and the orders on West Coast take longer.
The standard shipping time is 5-10 business days although many customers receive their items sooner.
You will receive a shipping confirmation e-mail along with a tracking number once your order is posted.
We are committed to getting your items to you as soon as possible and the choice of courier is subject to circumstances. In the past we have temporarily adapted our shipping policy in response to external events such as labor strikes, tariffs and other regulatory change.
To help you make your decision better here are our past order average delivery times (in calendar days) using our free standard shipping, but please note they are not binding and are subject to external influences as described above:
| Alberta | 6-8 days |
| British Columbia | 8-10 days |
| Manitoba | 5-7 days |
| New Brunswick | 6-8 days |
| Newfoundland and Labrador | 8-10 days |
| Nova Scotia | 8-10 days |
| Nunavut | 8-10 days |
| Ontario | 3-5 days |
| Prince Edward Island | 5-7 days |
| Quebec | 4-6 days |
| Saskatchewan | 8-10 days |
| Yukon | 4-6 days |
Shipping to USA
US orders ship from our US warehouse based in Pennsylvania. We offer standard shipping typically USPS Ground Advantage and expedited UPS 2nd Day Air Service at an additional cost. 2nd Day Air shipments typically take 3 busniess days to arrive starting from the day *after* the order was placed.
In certain cases we reserve the right to ship certain orders from Ontario, Canada, such as when shipping custom items or if replacing a missing or a damaged item or a product exchange currently not available in the US. In these cases the shipments may take an additional 2-3 days to cross the border.
All our shipments originating in Canada are prepaid duty (delivered duty paid - DDP), so you do not need to worry about any extra charges or customs process - what you see at checkout is the final price. Please note that while we accept returns from abroad we are unable to refund collected duties as we do not recover those costs ourselves.
If you have any other questions, requests or concerns regarding shipping & order fulfilment address them to hello@agadors.com.
Shipping to Europe:
More recently whenever possible we use DHL Express Service with prepaid duty to deliver our products to you as hassle free as possible. This normally takes about a week to 10 days depending on holiday schedule and shipping volumes.
If you have ben charged extra customs or processing fees simply email us a picture of receipt and we will refund you.
Shipping Status:
For your peace of mind we ship only with tracked mail. As soon as your order ships, you’ll receive a shipping confirmation email that includes your tracking number.
Order changes:
You can modify your order yourself and cancel it or change address right after placing your order or by logging into your account. You have 4 hours from the time that the order is placed to modify or cancel your order after which it goes out to our fulfilment team.
Because this is time sensitive the best way to edit your order is by doing it yourself on your order page. Every time you edit your order the clock is reset again.
Unfortunately, we cannot guarantee any further modifications on your order past this deadline.
Item not received:
If you have successfully placed an order and still haven't received it while the tracking status shows it has been delivered we recommend that you contact the courier to locate your shipment. If the problem persists, please email us at hello@agadors.com.
Wrong Address Provided:
Please double check your address before placing an order and check the address field again in the confirmation email to prevent any issues.
We can only accommodate address changes 4 hours after the order has been placed and the fastest way to change or cancel your order is by logging into the customer portal and doing it yourself.
We are not responsible for missing deliveries due to wrong or unreachable address provided by the customer after tracking numbers are issued and there is a processing fee associated with repeat delivery attempts provided the item was returned to our warehouse.
To minimise losses incurred due to shipping and staff time spent on coordinating failed deliveries there is a $30 fee billable to customer for each repeat delivery attempt for items returned to our warehouse.
In the event customer chooses to opt in for a refund instead of repeat shipment a $30 processing fee will be deducted from the sum refunded.
For further inquiries:
If you have any further questions, please contact our customer services at:
Phone: +1 289-812-4812
Email: hello@agadors.com
Shipping rates:
Shipping costs are based on your order and location. You can check your shipping cost at the checkout page.